Terms of service
Terms of Service
Welcome to Beyond Garden! By purchasing from or accessing our website, you agree to the following terms and conditions. Please read them carefully before placing an order.
General Information
- Beyond Garden specialises in handmade body care products, candles, and thoughtfully curated gift items made with natural ingredients and essential oils. All products are created in small batches to ensure quality. Variations in colour, size, or scent may occur and are part of the charm of handmade goods.
Product Use
- Candle Safety: Follow all provided safety instructions when using our candles. Beyond Garden is not responsible for damage or injury caused by improper use.
- Allergies & Sensitivities: Our products are made with natural ingredients, including essential oils. Please review the ingredients carefully before use. Beyond Garden is not liable for allergic reactions or skin sensitivities.
Orders & Payment
- Order Processing: Orders are processed in the order they are received. Expect 3-5 business days for production and shipping.
- Payment: We accept all major credit cards and payment platforms listed at checkout. Full payment is required at the time of purchase.
Shipping & Delivery
- Shipping Time: Delivery times depend on the carrier and destination. Beyond Garden is not responsible for delays caused by shipping carriers or customs.
- Lost or Damaged Items: If your order arrives damaged or is lost in transit, please contact us within 7 days. We will work with you to resolve the issue.
Returns & Exchanges
- Returns: Due to the personal nature of our products, we do not accept returns of custom or personalised items, sales or clearance items (unless defective).
- . If there is an issue with your order, please contact us within 7 days of delivery.
- Exchanges: We may offer an exchange or replacement for damaged or defective products. Proof of damage (e.g. photos) is required.
Intellectual Property
- All content, including product descriptions, images, and branding, is the intellectual property of Beyond Garden. Unauthorised use is prohibited.
Limitation of Liability
- Beyond Garden is not responsible for any indirect, incidental, or consequential damages resulting from the use or misuse of our products.
Privacy Policy
- Your personal information is used solely for order processing and customer communication. We respect your privacy and do not share your data with third parties.
Changes to Terms
- We reserve the right to update or modify these policies at any time. Changes will take effect when posted on our website.
Contact Us
- If you have any questions about our Terms of Service, feel free to contact us at info@beyondgardenstudio.com or via the contact form on the website site.