Refund policy
Eligibility for Returns:
- Items must be returned within 30 days of delivery.
- Items must be in their original, unused condition with all original packaging included.
Return Costs:
- The buyer is responsible for return shipping costs.
- The buyer is responsible for any loss in item value if the item is not returned in its original condition (as agreed upon with the seller).
Refund Process:
- Refunds will be processed once the returned item is received and inspected.
- Refunds may take 5–7 business days to appear on your original payment method.
Additional Information
- Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us within 7 days of delivery with your order number and photos of the item. We will arrange a replacement or refund as appropriate.
- Non-Returnable Items:
- Custom or personalised items.
- Sale or clearance items (unless defective).
Changes to Policies
We reserve the right to update or modify these policies at any time. Changes will take effect when posted on our website.